Residence Inn by Marriott Abilene

This hotel reminds me of those girls on Facebook that put all the filters on their photos, and when you see them in person, they look totally different. This hotel is poorly managed and poorly maintained. We checked into a double queen suite with nonworking outlets, burned bulbs, floors that felt like they were creaking. Our toilet ran all night. Our choice was to call maintenance or to deal with it. We just dealt with it. Management is obviously too cheap to be concerned with the updates and maintenance items needed. In the photos it looks really nice, especially the lobby. When you get to your room, you’re vastly disappointed with how Bad everything is maintained. The kid checked in at night was very sweet and helpful, but obviously overworked because management does not properly staff at night. He also told us that management failed to order water so when we checked in from driving across the desert for 12 hours they had not a single bottle of water in the lobby for us. Absolutely ridiculous. This is never a Marriott I would stay again. I am a platinum elite for life in this one should not part of the Marriott brand. I wish people would stop buying hotels and put the Marriott brand on them. We are supposed to be rewarded with a Marriott experience, but this is just a building with a Marriott brand on it.

We come to Abilene fairly regularly to visit family. This is our 2nd stay here on this property. We won't be staying here again in the future. This property definitely needs an UPDATE. So much potential here. Everything was nice, EXCEPT for 2 notable things: the exterior of the bldg needs a pressure wash & the rooms need better & more sturdy furniture. I am 100% positive that bed & matress are older than ME. (44 yrs!) Our bed was NOT comfortable & pillows are weak, flat & useless. However, the lobby is beautiful, the staff is friendly & breakfast is good! We have been Marriott Bonvoy Members since approx 2015 & just don't feel that the comfort of these rooms meets our expectations.

Not a bad hotel at all, a bit run down for the price though. We rented a nice sweet but the furniture was slightly beaten up, looked as if it was probably salvaged and there were no outlets for phone chargers . Other than that, I was impressed that the mini kitchen had dishes to use and stocked with napkins and a dishwasher etc...

Pros: The staff was friendly, professional and eager to help. The lobby and breakfast area were clean and updated. Breakfast was very good and filling. The pool area was very nice with waterfalls into the pool. Hotel is located right off the main highway. Cons: The room was dirty. There were crumbs on the desk and dining table. I’m not sure our sheets were new. The carpet is musty. Living/bed area sure could use some TLC. Bathroom was basic but clean. Would not stay here again. Would likely try the courtyard next door for $20 more a night.

Absolutely disgusting. First room the mattress was torn and had red stain on it. You could see the rusted springs in the mattress. Very dingy and musty smell in the room. Told front desk and they moved me rooms. Well this new room had dead roaches under the bed, tons of dust, and a red substance on the bed leg. I will be leaving first thing in the morning.